Terms & Conditions

Last updated: 2025.

These Terms & Conditions apply to all bookings and enquiries for events at Happysouljourney, a private in-person gaming venue located at 4/55 Ballarat Street, Ellerslie, Auckland 1050, New Zealand, Auckland, New Zealand.

Nature of Service

Happysouljourney is a physical entertainment venue. All activities take place face-to-face at our brick-and-mortar location. We do not offer remote gaming, wagering or any form of digital betting. Events are social gaming experiences using entertainment chips and cards, played for fun and atmosphere.

Bookings and Payments

• Bookings are confirmed once an advance payment is received and a written confirmation is issued.
• Final numbers and event details must be confirmed at least 7 days before the event.
• Balance payment is due before the event begins.

Cancellations

Cancellations made more than 14 days before the event receive a full refund of the advance payment. Cancellations within 14 days forfeit the advance payment to cover venue preparation and staffing. No-shows are charged the full event fee.

Attendance and Conduct

All guests must attend in person. Guests must follow New Zealand law, respect our hosts and behave responsibly. We reserve the right to refuse entry or end an event early if a guest's conduct risks safety or disrupts the experience.

Liability

Happysouljourney is not liable for personal belongings, loss or injury except where caused by our negligence. Guests participate at their own discretion and must follow host instructions.

Changes to Terms

We may update these terms. The version in effect at the time of your booking applies.

Contact

For questions, email happysouljourney@gmail.com, call +64 22 114 3178 or visit 4/55 Ballarat Street, Ellerslie, Auckland 1050, New Zealand.